Disclaimer

This section of the website covers both Conditions of Website Use and Booking Terms & Conditions. These vary depending on the type of booking as set out below:

BOOKING TRAVEL ONLY

For all travel only bookings, NoFlights.com acts as a travel agent for and on behalf of a Principal (transport operator or 3rd party supplier). The name of the Principal company will be specified in the payment invoice and booking confirmation which will emailed to the lead passenger on receipt of payment.

Travel only bookings are non-exchangeable and non-refundable. Amendments made be requested and will be processed, if possible, for an administration fee of £30 in addition to any charges levied by the Principal.

For enquiries relating to journeys involving 2 transport operators or less, a quote and itinerary will be provided by email. Price cannot be guaranteed without full payment unless otherwise specified.

For enquiries relating to journeys involving more than 2 transport operators, a price estimate will be provided along with suggested routing. A non-refundable £40 deposit is required prior to receiving a detailed itinerary and quote.

Tickets and a step by step guide for your journey will be sent by 1st class post no less than 10 working days prior to departure. For bookings made within 10 working days of departure, tickets will be collected from NoFlights.com offices in London (Monday to Saturdays, 10am to 6pm).

Some travel only bookings may entail additional or amended booking conditions. In such cases details will be provided to the lead passenger by email prior to accepting payment.

Bookings can be confirmed by email or telephone and payments can be made by credit/debit card, bank transfer or cheque. Bookings can only be confirmed on receipt of cleared payment. For bookings paid for by cheque, price and availability is liable to change for up to 3 working days after cheque is received. For bookings paid for by bank transfer, price and availability is liable to change for up to 3 working days from date of transfer. Bookings made by credit card are subject to a 1.5% fee. Full details of how to pay will be included in the passenger invoice.

BOOKING ACCOMODATION ONLY

For all accommodation only bookings, Noflights.com acts as a travel agent on behalf of a Principal (hotel or accommodation supplier, or a 3rd party principal). The name of the Principal company will be specified in the payment invoice and booking confirmation which will emailed to the lead passenger on receipt of payment.

Accommodation only bookings require a 25% deposit payment in order to guarantee price and availability. The balance will be due 30 days prior to check in date. If the booking is made within 30 days of check in date, full payment will be required in order to guarantee price and availability.

Bookings are fully refundable up to 30 days prior to check in date. Cancellations made within 30 days of check in date are subject to a £30 administration fee plus the cost of the 1st night of accommodation. Cancellations made within 7 days of check in date are non-refundable.

Where applicable, accommodation vouchers will be emailed on receipt of full payment or sent by 1st class post if requested by lead passenger no less than 10 working days prior to check in date.

Some accommodation only bookings may entail additional or amended booking conditions. In such cases details will be provided to the lead passenger by email prior to accepting payment.

Bookings can be confirmed by email or telephone and payments can be made by credit/debit card, bank transfer or cheque. Bookings can only be confirmed on receipt of cleared payment of 25% deposit if booked more than 30 days prior to check in date, or of full payment if booked within 30 days of check in date. Bookings made by credit card are subject to a 1.5% fee. Full details of how to pay will be included in the passenger invoice.

BOOKING RAIL OR FERRY TICKETS ONLINE

For these bookings Noflights.com acts as an affiliate marketing partner of designated transport suppliers. When you book rail or ferry tickets via our website, you will be transferred to the website of the appropriate supplier. Your booking is subject to the terms and conditions of the transport supplier as featured on their website. Noflights.com do not accept any liability for, or warrant the quality and standard of any of the transport services that you are sold by our affiliate partners. And specifically, Noflights.com is not liable for any injury and/or damage to persons or property occurring during or as a result of any transport service booked through our affiliate partners.

BOOKING HOLIDAYS

When you book a holiday through our web site or via our telephone sales department, Noflights.com acts as a Travel Organiser and your booking will be subject to the following terms and conditions:

1. Making your booking
   
   You can confirm a booking by email or telephone. You will then be emailed an invoice and itinerary with full details of your holiday. Once appropriate payment is received (see clause 2), you will be emailed a booking confirmation email.
   
   At this point, the terms and conditions here listed will constitute a binding contract between us and English Law (and no other) will apply to this contract and to any dispute, claim or other matter of any description which may arise.
   
   
2. Payment
   
   A deposit of 25% is required to secure a booking for any holiday and full payment is due 90 days prior to departure. If your booking is made within 90 days of departure, full payment will be required to secure the booking. We reserve the right to cancel your booking if full payment is not received within 90 days of departure in accordance with the terms in clause 4. We accept most major credit and debit cards including Visa, Mastercard, Delta, Switch but not American Express. Payments by credit card are subject to a 1.5% fee.
   
   Tailor-made itineraries for journeys longer than 7 days will require a £40 deposit prior to receiving full itinerary and invoice.
   
   
3. Changes by You
   
   Where applicable, you can amend dates, times and add/remove destinations up to 15 days prior to departure. Changes to your booking will incur an administration fee of £30 in addition to any costs that result from upgrades, increase duration, additional stopovers and/or late availability. If your changes result in any downgrade, reduced duration or less stopovers, we will endeavour to offer you an appropriate refund or reduce the administration fee as applicable. However we cannot guarantee that your changes will result in either a refund or additional cost as this will be determined by us on a case by case basis.
   
   If you wish to cancel your booking, you can do so free of charge up to 120 days prior to departure. Cancellations made after this date will result in the following charges (shown as % of total holiday price)
   
   

   60-90 days	30%
   30-60 days	50%
   20-30 days	70%
   10-20 days	90%
   10 days to departure date or after	100%



4. Changes by Us
   
   Occasionally, we have to make changes to and correct errors in the website and other details, both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally we will have to make ‘Significant’ changes to which for these purposes are deemed to include any of the following:
   
   
   1. change in dates of stay or travel with extra charge or refund as applicable
   2. change in accommodation with extra charge or refund as applicable
   3. cancellation of holiday with full refund of all monies paid
   
   In such instances you will be advised of the change/s as soon as possible and in the case of a. or b. you will have the option of accepting the change as offered or exchanging your booking for another one of our holidays (with refund or extra charge as applicable) or cancelling your booking with a full refund of all monies paid.



5. Our liability to you
   
   We promise to make sure that all our holiday arrangements will be provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making or providing, as applicable, your purchased holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for suppliers).
   
   (2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or - "force majeure" as defined in clause 6.
   
   (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them and any excursion you purchase during your holiday.
   
   (4) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
   
   
6. Force Majeure
   
   we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under these terms and conditions is prevented or affected by, or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

PRICE PROMISE

For all Holidays and Hotel bookings, we offer the following price guarantee: should you find a lower price from any other outlet that matches like for like a product featured on our web site, we will reduce the price to match that of the competitive outlet and offer you a further discount of £10. In this case ‘like for like’ means:

- a hotel room of the same standard in the same hotel for the same dates

- a holiday that can be purchased either as a travel package or through separate purchase of travel accommodation whereby the dates, times and class of travel are identical, as well as the hotel, room standard and dates of stay.

FINANCIAL PROTECTION

For all products and services we provide, you will be 100% financially protected as per regulations of the Travel Trust Association. For more information visit http://cwz.traveltrust.co.uk